Reference

Terms Conditions for Your cempakabet Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby on cempakabet. Access to our services depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA · OVO · GoPay coveredLocal law governs accessAccount holder responsibilityChanges notified via account

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What These Terms Cover and How They Apply

cempakabet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on cempakabet, you agree to these terms in full. They cover how your account is opened and verified, how deposits and withdrawals are processed through DANA, OVO, and GoPay, and what conduct is expected while you use the lobby. We may

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update these terms when our services change or when local regulations require it — the version published on this page is always the current one. If you continue using your account after an update, that counts as acceptance. These terms do not override applicable local law;
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where Indonesian consumer protection rules apply, those rules take precedence. Account access and service availability depend on your location and whether local law permits participation. Players in Yogyakarta and other regions should confirm eligibility before registering. We reserve the right to suspend or close accounts that
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breach these terms, including accounts found to be operating multiple registrations or providing false identity details during the wallet verification step.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. Reach us through live chat inside your account dashboard, or send a message via the email address listed in your account settings. For wallet-related disputes involving DANA, OVO, or GoPay transactions, include your transaction reference number so we can locate the record quickly.

Team online

Live Chat

Open your account dashboard and start a chat session. Available around the clock for account and terms queries, including wallet transaction questions.

Email Support

Send your query to the address shown in your account settings. Include your account ID and any relevant DANA, OVO, or GoPay transaction reference.

Account Help Centre

Check the help section inside your account for answers to common terms questions, wallet verification steps, and account access procedures.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are handled with care. We apply encryption to all account sessions and wallet transactions processed through DANA, OVO, and GoPay. If you believe your account has been accessed without your permission, contact support immediately via live chat so we can lock the account and review the session log.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request a summary of your account data by contacting support through live chat or email.

Cookie Use

We use session cookies to keep your account login active and to remember your lobby preferences. No personal data is sold or shared with third-party advertisers through cookie tracking.

Account Security

Each account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. Never share your login credentials or OTP with anyone.

Data Change Requests

To update your registered name, mobile number, or linked wallet details, submit a request through live chat with supporting identity documents. Changes are reviewed within a reasonable period.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet transactions, and how to get help.

These terms apply to every person who opens an account on cempakabet. Access is subject to local law, and you are responsible for confirming that participation is permitted in your region before registering.

We may update these terms when services change or regulations require it. We will notify you via your registered account. Continuing to use your account after an update means you accept the revised terms.

Breaches — including multiple account registrations or mismatched wallet identity details during DANA, OVO, or GoPay verification — may result in account suspension or permanent closure at our discretion.

Contact our support team via live chat or the email address in your account settings. Include your account ID and specify what data you need. We will respond within a reasonable timeframe under applicable rules.

Yes. All deposits and withdrawals processed through DANA, OVO, and GoPay are subject to these terms. Transaction records are retained and can be referenced if a dispute is raised with support.

These terms are governed by applicable law in the jurisdiction where the service is accessed. Where local Indonesian consumer protection rules apply, those rules take precedence over any conflicting clause here.

Terms Conditions for Your cempakabet Account

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Data

Common Questions About These Terms

01 Who do these terms apply to?

02 Can cempakabet change these terms without notice?

03 What happens if I breach these terms?

04 How do I request a copy of my account data?

05 Are my DANA, OVO, and GoPay transactions covered by these terms?

06 What law governs these terms?

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